Outer Cape Health Services Model Initiatives to Be Showcased at Institute for Healthcare Improvement Conference

Outer Cape Health Services (OCHS) has been selected to present on two model program initiatives at the 18th Annual Institute for Healthcare Improvement (IHI) Summit on Improving Patient Care in the Office Practice and the Community April 21-22 in Orlando, Florida. Two sessions were selected that will highlight innovative OCHS programs. The first presentation will focus on the successful Community Navigator program, originally implemented with funding from the Town of Provincetown, and recently expanded with assistance from Cape Cod Hospital and other community partners. The second presentation is about the OCHS Risk Reduction program for Patients Prescribed Opioids for pain.

The IHI conference brings together more than 800 health improvers from around the world where practical solutions for transformative change across health and health care are shared. Being selected in its initial proposal for not one, but two presentations at this prestigious international conference, is a testament to the fact that OCHS is leading the way with novel interventions as well as providing excellent primary healthcare in the community.

Incoming OCHS Chief Medical Officer Andrew Jorgensen, MD, along with Community Navigator L. Forest Malatesta and Director of Program Management Resources Andy Lowe will present "Navigator on Wheels: Promoting Health, Not Jail." The OCHS proposal was selected for its cutting-edge model of addressing residents with behavioral health, substance use, and related concerns in the community with a Community Outreach Navigator. As the submission describes, the session will examine "how a Cape Cod rural Federally Qualified Health Center designed an innovative program to engage hard-to-reach individuals beyond the clinic walls and connect them with services." 

With funding from the Town of Provincetown to launch the program in 2016, OCHS was able to engage hard-to-reach individuals. Whether at the library or on the street, the Navigator reaches clients in the community to assess needs and connect them with services within the rural Outer Cape community and beyond while building strong and effective relationships with community partners. The Navigator acts as a facilitator to assist in coordination of services provided by the outstanding array of service providers beyond OCHS clinics’ own walls.

Dr. Jorgensen will also present a "Learning Lab" entitled "Small Clinic, Big Issues" on OCHS’ implementation of risk reduction strategies within its rural healthcare environment to improve safe prescribing of opioids for patients with chronic pain. The session will share best practices in OCHS’s team-based care model using an innovative tier-based risk management system and informed decision-making with patients using opioids, leading to a reduction in the overall use of these medications. Outer Cape Health will be co-presenting with respected organizations including the Tufts Family Medicine Residency at Cambridge Health Alliance/Robert Wood Johnson Foundation Clinical Scholars Program at the Yale School of Medicine, and Quad Med, an innovative national healthcare provider. Outer Cape Health Services is honored to share the stage in company with other organizations that are recognized for deploying effective and novel strategies to address the opioid crisis in their respective communities.