Expanded patient care options and safety measures

As of June 1, 2020, Outer Cape Health Services (OCHS) has met state guidelines to resume clinical care services in accordance with phase one of the state’s comprehensive plan for Reopening Massachusetts. This is welcomed news for Outer Cape Health Services and our patients who may have chosen to defer care due to the COVID-19 pandemic.

Following these state guidelines, a limited set of in-person services will resume, including:

  • High-priority preventative services including pediatric care, immunizations and screenings for at-risk patients

  • Urgent procedures (or related referrals) for conditions that, if left untreated, would lead to high risk or significant worsening of the patient’s condition

 Guidance on Your Care Options

Outer Cape Health Services will continue to offer telehealth services to patients whenever possible as your first option. Please note, that after an initial phone evaluation, it may be determined that an in-person visit is necessary.

 If you are an Outer Cape Health Services patient who may have deferred care in the last few months, we encourage you to contact us if we have not already reached out to you. Based on your individual circumstances and the state’s guidelines, we will work with you to determine what may be the right type of visit for you at this time.

We continue to strongly encourage patients to seek medical care for any urgent healthcare needs without any further delay. Of course, for any immediate medical emergencies, we advise that you call 9-1-1.

 Please know that our health centers are safe, and our staff is prepared to address your needs. If you have questions or would like to contact your provider, call our patient access center weekdays at 508-905-2888.

Safety protocols in place

Outer Cape Health Services has met the required state guidelines to ensure the safety of our patients and staff. Here’s what you should expect if you visit one of our health centers:

Use of masks and face coverings by everyone in the facility

  • Screening of possible COVID-19 symptoms for all incoming patients and staff

  • Separate care times and care zones for COVID and non-COVID care

  • Frequent cleaning and disinfecting of areas and surfaces

  • You may be asked to wait in your car to avoid time in the waiting room, and you will be escorted directly to an exam room by an OCHS staff member.

  • Limited number of chaperones/visitors who may accompany you into the building.

 The state will evaluate when this limited reopening plan can be safely modified to expand health care services in the subsequent phases of Reopening Massachusetts. In the meantime, we are taking all measures to reopen as safely as possible in an environment that is both comfortable and assuring to you.